Reservation

A reservation is only confirmed with the payment of 30% of the total amount.

This payment can be done by bank transfer, paypal.com (credit card or account transfer). Please be sure that all the expenses concerning the international transfer are supported by you.

The receipt for the booking deposit should be received by fax or mail no more than 48 hours after making the reservation.

During the booking process we will ask you to leave your credit card details to be used as a damage deposit or in case of cancelation less than 5 days before your arrival. The data will be destroyed 7 days after your departure.

Cancelation policy

• Cancelation with more than 30 days before arrival - 90% refund.
• Cancelation within 30 days before arrival - 90% refund if the apartment is re-occupied.
• Cancelation with more than 5 days and less than 30 days before arrival - you have to pay 50% of your stay.
• Cancelation with less than 5 days before arrival - no refund and you have to pay the total amount of your stay.

Please bear in mind that all the expenses concerning the refund will be supported by you.

WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!

Reducing the number of nights:

Over 15 days prior to arrival: 20 Euro/NIGHT (admin fee)

1 to 15 days prior to arrival: 1/3 of 1 night's price/NIGHT

In rare cases, apartments can become no longer available after a booking has been made. This can happen for various reasons that we cannot control. In these cases, we attempt to re-accommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In cases where our own accommodation is not available, we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In cases where re-accommodation is impossible, we issue a full refund.

Check-in and check-out

Check-in is after 4 PM (You can always come after 11 to leave you luggage and get the keys, but if we have someone else leaving on the same day the apartment won't be ready before 4 PM).

Check-out is until 11 AM (You can always leave your luggage ready at the apartment at 11 and keep one set of keys till 4 PM, if we have someone else arriving on the same day).

Please call us 30 minutes before your arrival.

Please note that check-in between 9h30 PM and 8 AM will be charged with extra 20euros.

Please note that you shall take a copy of your id card or passport when you check in the apartment. Otherwise you will be asken to come to our office before receiving the keys.

Cleaning and maintenance

The apartment will be cleaned prior to the arrival of each tenant.

When leaving, the tenant is obliged to leave the apartment in a reasonable condition.  

Number of guests

You must inform us about the number and age of the guests.

The number of persons who may use the apartment shall not exceed the number of persons allocated for each apartment, except for children under 4 years of age. Pets are only allowed where permission has specifically been granted.  

Behavior

The tenant signing the check-in form will be liable for the correct and decent behavior of all the persons accompanying him/her, and specifically avoiding any activity that is against any law or health policy.

Don’t forget that you are going to stay in residential buildings. Guests staying in one of our apartments should know that if parties or loud music are heard, or neighbours complain and/or police is called, it can result in immediate eviction. This will also result in loss of prepaid rent.

Quiet time is from 10 PM to 10 AM. We are sure that you understand that the nightly rest of other inhabitants must be respected.  

Liabilities

Neither Portugal Rentals nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use of the apartment by the guests, including, damages, insurance, robbery, criminal behaviour or inappropriate use of equipment for elderly, handicapped people or lack of children safety features. They are also not responsible for outages on the part of the local utilities providers (gas, electricity, water, telephone or internet).

Please do not leave any electric device turned on when you leave the apartments and pay attention to gas devices while you are in or outside the apartments.